Avenida dos Maristas, nº 44 C, 2775-241 Parede
(351) 918 270 601
geral@lavandariadaesquina.pt

Smart Laundry Terms and Conditions of Use

CORNER LAUNDERETTE

TERMS AND CONDITIONS OF USE

SMART LAUNDRY SERVICE

 

The following Terms and Conditions apply to the use of the System and Service Lockers SMART LAUNDRY provided by Lavandaria da Esquina Lda (hereinafter referred to as "Laundry", single registration and tax number 513934138, with registered office at Avenida dos Maristas, nº 44 C, 2775-241 Parede;

 

By accessing and using the application, available via a QR Code displayed in the facilities, as well as the services, facilities, system and lockers of "Laundry", o USER states that (i) has read and fully and unreservedly accepts these terms and conditions, which constitute a binding agreement between "Laundry" and USER, (ii) you are not prevented by any legal provision or any other reason from being bound by and complying with these terms and conditions.

 

Case USER if you do not agree to the terms and conditions, you must not access or use the application or system, or make use of the services provided therein and through them, and in particular you must refrain from accessing and using the "Laundry" and its system and lockers.

 

O USER is entirely responsible for the use of the app, for the clothing or textiles deposited in the lockers and for the use of the "Laundry" and its system and lockers.

 

These terms and conditions, and any other rules or guidelines regarding the use of the "Laundry" services, system and respective lockers, the configuration of the application or the contents and services made available therein, may, at any time, and at the sole discretion of "Laundry" can be changed, and it is the responsibility of the USER, regularly check the updated terms and conditions.

 

The terms and conditions and subsequent amendments shall be deemed effective and binding on USERSafter being duly publicised on the website www.lavandariadaesquina.pt or, alternatively, in a smaller version that will be displayed inside the "Laundry".

 

Clause One

(object)

These terms and conditions govern the organisation, use and operation of the washing, drying, folding and ironing services provided by "Laundry" on their premises, exclusively through the system and application SMART LAUNDRYand applies to all USERS.

 

SECOND CLAUSE

(SYSTEM AND LOCKERS)

  1. The lockers measure 80 x 50 x 60 cm and are exclusively intended for the temporary storage of clothes, fabrics and textiles belonging to the staff.
  2. The lockers are designed for autonomous use, and the USER follow the operating instructions available in the application that you access via QR Code.
  3. The service SMART LAUNDRY operate on the premises of "Laundry" every day between 8.00 am and 10.00 pm, without prejudice to the fact that they may be closed for reasons of force majeure, which is considered to be any event that endangers the public. users or clothes, fabrics and textiles deposited, and also if there is a need to repair the system, lockers or related equipment.
  4. The closure of the service or lockers under the terms of the previous paragraph will be communicated to usersas soon as the need is known.

 

 

 

 

THIRD CLAUSE

(TYPE, QUANTITY, TIME AND UTILISATION OF THE SERVICE)

  1. O user select the type of service you want (Wash and Dry; Wash, Dry and Fold; Wash, Dry, Fold and Iron), the weight/amount of clothes, fabrics or textiles you want (9kg or 14kg), the time until the service is completed (24h, 48h or 72h), register (name, email and mobile phone number) and pay the corresponding amount.
  2. O USER then receives an email and SMS confirming the service subscribed to and indicating the code which, after selecting the "Deposit" option on the tablet available at the "Laundry", you must enter it and guarantee access to the locker designated for this purpose;
  3. O USER you will receive an alert via e-mail and SMS whenever there are 60 minutes left before the clothes, fabrics or textiles for which you have subscribed are collected from the locker.
  4. O USERAfter sending an SMS and/or email with the pick-up code to the number and address you provided when registering, you will have 24 hours to collect the clothes, fabrics and textiles for which you subscribed.
  5. The collection of USER is done using the Tablet equipment available at the "Laundry" by selecting the "Withdraw" option, followed by entering and accepting the code you received via SMS and email to the number and address you registered with;
  6. In the "Wash, Dry, Fold and Iron" option, you can set the maximum number of garments, fabrics or clothes, respectively 30 garments for 9kg and 45 garments for 14kg, that will be ironed;
  7. For items that can be processed by the Smart Laundry services of "Laundry" means clothes, fabrics and textiles for use as clothing, towelling or bed linen;
  8. Specifically excluded are any footwear, jackets or coats made of leather, plastic or other synthetic materials, carpets and rugs, any type of clothing whose component material, in whole or in part, on contact with water, detergents or temperature may deform, solidify or melt;
  9. The failure of USER the above point 8 shall result in its full liability for any and all data of any kind that it receives from "Laundry", installations, equipment and machinery or with third parties may result;

 

CLAUSE FOUR

(TIME LIMIT EXCEEDED)

  1. After the 24-hour period as defined in Point 3 of Clause Three, the clothes, fabrics and textiles in the USERif they are not collected, it can "Laundry", do so, remaining in its custody and responsibility, for later return to the USERup to a maximum of 30 days.
  2. The collection/delivery of clothes, fabrics and textiles, under the terms of the previous paragraph, will be charged to the USER an additional flat fee of €250, plus a charge of €25 for the safekeeping of luggage for each day or fraction thereof.
  3. If the 30-day period provided for in paragraph 2 of this Clause expires without the USER has asked for the clothes, fabrics or textiles to be handed over or has arranged for them to be collected, it is considered abandoned for all due purposes and may be given any destination, namely destruction.

 

CLAUSE FIVE

(PRICE)

  1. O USER of the services provided by "Laundry" in the application and facilities, undertakes to pay for the use thereof (for the period or instalment actually used) the price set out in the price list available for consultation in the facilities and/or available in the application, which may be revised from time to time, without any direct notice to each user.
  2. If, for some reason, payment has not been made, "Laundry" reserves the right to prevent the locker from being opened, may also retain (right of retention) the clothes, fabrics or textiles deposited in the locker, until full payment of the period used and the applicable additional fees.

 

CLAUSE SIX

(PROHIBITED ITEMS)

  1. O USER acknowledges and agrees that any items prohibited or considered dangerous by law, as well as any items that, by their nature, may cause harm to humans, the environment, machinery, equipment, systems and lockers, cannot be the target of the services provided by "Laundry" or deposited in the lockers.
  2. For the purposes of the previous paragraph, the deposit of the following goods is prohibited:
  3. Live animals and perishable products (e.g. food)
  4. Illegal substances (e.g. narcotics)
  5. Hazardous materials (e.g. weapons, explosives, toxic substances, flammables, acids)
  6. All goods whose deposit could damage or deteriorate the lockers
  7. Stolen objects;
  8. Any others that could pose a risk to other users, the environment or citizens in general.

 

CLAUSE SEVEN

(GENERAL DUTIES AND OBLIGATIONS OF THE USER)

  1. When using SMART LAUNDRY services and in particular the lockers provided by "Laundry", o USER undertakes, without limitation, to:
  2. Do not use the system in violation of any laws, rules, regulations or for illegal or unauthorised purposes;
  3. Do not put in lockers, high value objects, because "Laundry" shall not be held liable in the event of theft or robbery, or for damage caused by third parties;
  4. Comply with the instructions given by the organisations responsible for the management, security, maintenance, upkeep and cleaning of facilities, equipment, machinery and lockers.;
  5. Make diligent use of all equipment and, in particular, ensure that lockers have been properly closed after use. USER deposit or collect clothes, fabrics and textiles;
  6. Leave the facilities and lockers in the same state and condition as assigned, and immediately report any incident that occurs during use.;
  7. Not disturbing the use of the system, facilities and equipment by other users in any way, in particular not occupying any area that makes it difficult or impossible to access and use the lockers;
  8. Refrain from lending, renting, selling or transferring subscribed services to third parties;
  9. Refrain from providing third parties with access data to the application or access codes to the system and lockers;
  10. O USER expressly authorises the removal of any property from the CACIFOSif the maximum period of use has been exceeded or if the deposit has been made in breach of these terms and conditions.
  11. O USER authorises the "Laundry" and/or any public authority examining the contents of the lockers, in the event of force majeure, danger or strong suspicion of non-compliance with the above rules, and for safety reasons.

 

CLAUSE EIGHT

(SECURITY)

To protect USERSthe facilities "Laundry" where the system, equipment and lockers are located, are under permanently active lighting and video surveillance, which is expressly authorised by the USER, with acceptance of these terms and conditions of use.

 

CLAUSE NINE

(ASSISTANCE)

O USER has a communication system at its disposal to provide support 24 hours a day, with contact details available via the app and posted inside the premises.

 

TENTH CLAUSE

(RESPONSIBILITY FOR CLOTHES; FABRICS AND TEXTILES)

  1. O USER is entirely responsible for the objects placed in the lockers, namely clothes, fabrics and textiles subject to the subscribed services.
  2. A "Laundry" is not responsible for the safekeeping of any objects, clothing, fabrics and textiles and is not liable for them in the event of loss, theft or damage, whatever the cause, nor for any potential losses that may arise for the USER
  3. O USER of the service is solely and fully responsible for any damages caused to "Laundry" or to third parties, arising from the use of the application, system, services, equipment and lockers as well as the objects deposited in them.
  4. In the event of theft, robbery or loss, the USER you should file a complaint with the nearest police station and report it immediately to "Laundry" via the e-mail address geral@lavandariadaesquina.pt within a maximum of 24 hours, attaching a copy of the complaint.
  5. O USER assumes responsibility for the cost of repairing or replacing any equipment or locker that has been damaged.